Privacy Policy
ITX Network and Data Solution · Effective January 1, 2025 · Philippines
1 Who We Are
ITX Network and Data Solution ("ITX," "we," "our," or "us") is a managed IT services provider registered in the Philippines. We provide managed internet, network infrastructure, cybersecurity, surveillance, SD-WAN, and related technology services to businesses across the Philippines.
This Privacy Policy explains how we collect, use, store, and protect personal information obtained through our website (itxph.com), service engagements, communications, and related interactions.
2 Information We Collect
We collect personal information in the following categories:
- Contact Information: Name, email address, phone number, company name, and job title — submitted via our contact form, email, or phone.
- Technical Data: IP addresses, browser type, device information, and pages visited — collected automatically when you use our website.
- Service Data: Network configuration details, device inventories, usage metrics, and incident logs necessary to deliver managed services.
- Communications: Records of correspondence, support tickets, and call logs when you contact our NOC or helpdesk.
- Billing Information: Invoice details and payment reference numbers (we do not store full credit card numbers).
3 How We Use Your Data
We use the personal information we collect to:
- Respond to inquiries and provide requested services or quotations;
- Provision, monitor, and maintain your managed network and IT services;
- Send service-related communications including alerts, incident reports, and renewal notices;
- Process billing and maintain accurate financial records;
- Improve our website, services, and support processes;
- Comply with legal obligations under Philippine law;
- Protect the security and integrity of our infrastructure and your systems.
We do not use your data for unsolicited marketing without your explicit consent.
4 Data Sharing & Disclosure
ITX does not sell, rent, or trade your personal data. We may share information only in the following limited circumstances:
- Service Partners: Trusted third-party vendors (e.g., cloud platforms, ISPs, hardware suppliers) strictly necessary to deliver your services, bound by confidentiality agreements.
- Legal Requirements: When required by law, court order, or government authority under Philippine jurisdiction.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, with prior notice to affected clients.
- With Your Consent: Any other disclosure with your express, written permission.
5 Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law:
- Active client records: Retained for the duration of the service contract plus 5 years after termination.
- Website inquiry data: Retained for up to 2 years if no service relationship is established.
- Network logs and monitoring data: Retained for up to 12 months in rolling archives.
- Billing and financial records: Retained for 10 years per Philippine tax and accounting regulations.
Upon expiry of the applicable retention period, data is securely deleted or anonymized.
6 Your Rights Under the Data Privacy Act
Under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights regarding your personal data:
- Right to be Informed: To know how your data is collected and processed.
- Right to Access: To obtain a copy of your personal data held by us.
- Right to Rectification: To correct inaccurate or incomplete data.
- Right to Erasure: To request deletion of your data, subject to legal retention requirements.
- Right to Object: To object to processing of your data for specific purposes.
- Right to Data Portability: To receive your data in a structured, machine-readable format.
- Right to Lodge a Complaint: To file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, contact our Data Protection Officer at privacy@itxph.com. We will respond within 15 business days.
7 Cookies & Tracking
Our website uses cookies and similar technologies to improve your browsing experience. These include:
- Essential Cookies: Required for the website to function properly (e.g., session management). These cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., pages visited, time on site). Data is aggregated and anonymous.
- Functional Cookies: Remember your preferences such as theme settings.
You may disable non-essential cookies through your browser settings. Disabling cookies will not prevent you from using our website but may affect some functionality.
8 Security Measures
ITX implements industry-standard technical and organizational security measures to protect your personal data, including:
- TLS/SSL encryption for all data transmitted via our website and client portals;
- Access controls and role-based permissions for internal systems;
- Regular security audits and vulnerability assessments;
- 24/7 network monitoring via our NOC team;
- Staff confidentiality agreements and data handling training.
In the event of a personal data breach that poses risk to your rights, we will notify affected individuals and the National Privacy Commission within 72 hours of discovery, as required by law.
9 Children's Privacy
Our services are intended for businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately and we will delete it promptly.
10 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page;
- Notify active clients via email at least 14 days before changes take effect;
- Post a notice on our website homepage.
Your continued use of our services after the effective date constitutes acceptance of the updated policy.
11 Contact Us
Data Protection Officer — ITX Network and Data Solution
📧 Email: privacy@itxph.com
📧 General: solutions@itxph.com
🌐 Website: itxph.com
📍 Jurisdiction: Republic of the Philippines
For complaints unresolved through us, you may contact the National Privacy Commission (NPC) at privacy.gov.ph.
Terms of Service
ITX Network and Data Solution · Effective January 1, 2025 · Philippines
1 Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you") and ITX Network and Data Solution ("ITX," "we," "us"). By signing a Service Agreement, submitting an inquiry, or using any ITX service, you acknowledge that you have read, understood, and agree to be bound by these Terms.
These Terms apply to all services provided by ITX, including but not limited to X-NET, NETX, ConneXt, XVision, LINKZ, e-Bridge, EventX, and any related managed IT or consulting services.
2 Services Description
ITX provides the following categories of managed technology services:
- Managed Internet: Business-grade connectivity with DNS filtering, LTE failover, and proactive ISP management.
- Managed Network Infrastructure: Design, deployment, and ongoing management of routers, switches, Wi-Fi, VLANs, and firewalls.
- Network Security: Next-generation firewall, Zero Trust access (ZTNA), IPS, and threat intelligence.
- SD-WAN & Multi-Branch: Intelligent traffic steering and centralized management for multi-site operations.
- Managed Surveillance: IP camera deployment, NVR setup, cloud backup, and 24/7 health monitoring.
- Managed IT Support: Microsoft 365, Google Workspace, RMM, and Tier 1–3 helpdesk support.
- Event WiFi (EventX): High-density managed WiFi for live events and large gatherings.
Specific scope, deliverables, and service levels are defined in the individual Service Agreement or Statement of Work executed between ITX and the Client.
3 Client Obligations
As a Client, you agree to:
- Provide accurate and complete information required for service delivery, including network diagrams, site access, and authorized contacts;
- Ensure ITX personnel have safe, timely access to premises and equipment as needed;
- Designate a primary point of contact for technical coordination and approvals;
- Not use ITX-managed infrastructure for illegal activities, unauthorized access, spamming, or any activity that violates applicable law;
- Notify ITX promptly of any changes to your environment that may affect service delivery;
- Pay all fees as outlined in the Service Agreement in a timely manner;
- Maintain appropriate licenses for any third-party software deployed within your environment.
4 Service Fees & Payment
4.1 Fees. Service fees are as specified in the applicable Service Agreement. ITX reserves the right to adjust fees with 30 days' written notice for recurring service contracts.
4.2 Payment Terms. Invoices are due within 15 days of the invoice date unless otherwise agreed in writing. Preferred payment methods include bank transfer and other methods specified in the invoice.
4.3 Late Payments. Accounts overdue by more than 30 days may incur a late fee of 1.5% per month on the outstanding balance. ITX reserves the right to suspend services for accounts overdue by more than 45 days, with 5 business days' prior notice.
4.4 Taxes. All fees are exclusive of applicable taxes including VAT, unless expressly stated otherwise. The Client is responsible for all applicable taxes.
5 Service Level Agreement (SLA)
5.1 Uptime Target. ITX targets a 99.9% monthly network uptime for managed connectivity services, measured excluding scheduled maintenance windows.
5.2 Scheduled Maintenance. ITX will provide a minimum of 48 hours' advance notice for planned maintenance that may impact services, typically scheduled during off-peak hours (10:00 PM – 5:00 AM PHT).
5.3 Incident Response. ITX commits to the following response times for service incidents:
- Critical (total outage): Response within 1 hour; resolution target 4 hours.
- High (significant degradation): Response within 2 hours; resolution target 8 hours.
- Medium (partial impact): Response within 4 hours; resolution target 24 hours.
- Low (minor issue): Response within 1 business day; resolution target 3 business days.
5.4 SLA Credits. If ITX fails to meet the uptime target in a given month, the Client may request a service credit equal to a pro-rated portion of that month's fee, up to a maximum of 30%. Credits must be requested within 15 days of the applicable month's end.
5.5 Exclusions. SLA obligations do not apply to outages caused by Client actions, third-party ISP failures beyond ITX's control, force majeure events, or scheduled maintenance windows.
6 Intellectual Property
All tools, scripts, configurations, methodologies, documentation, and software developed by ITX remain the sole intellectual property of ITX. The Client is granted a non-exclusive, non-transferable license to use such materials solely in connection with the services provided.
Pre-existing Client data, software, and infrastructure remain the property of the Client. ITX acquires no rights to Client data except as necessary to deliver the contracted services.
7 Confidentiality
Both parties agree to maintain strict confidentiality regarding proprietary information exchanged during the course of service delivery, including network configurations, security architecture, business processes, and pricing arrangements.
Confidential information shall not be disclosed to third parties without prior written consent, except as required by law or court order. This obligation survives the termination of the service relationship for a period of 3 years.
ITX staff are bound by confidentiality agreements as a condition of employment. Access to Client systems is restricted to personnel with a documented need to perform their duties.
8 Limitation of Liability
8.1 ITX's total cumulative liability for any claim arising out of or related to these Terms or any Service Agreement shall not exceed the total fees paid by the Client to ITX in the 3 months immediately preceding the event giving rise to the claim.
8.2 ITX shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, loss of business, data loss, or reputational harm, even if ITX has been advised of the possibility of such damages.
8.3 ITX does not guarantee that its services will be completely free of errors or interruptions. Our liability is limited to the remedies expressly stated in the applicable Service Agreement and SLA.
9 Termination
9.1 Termination by Client. The Client may terminate a service contract by providing written notice per the notice period stated in the applicable Service Agreement (typically 30 days). Early termination fees may apply as specified in the Service Agreement.
9.2 Termination by ITX. ITX may terminate services with 30 days' written notice for any reason, or immediately upon:
- Non-payment of fees overdue by more than 60 days;
- Material breach of these Terms not remedied within 15 days of written notice;
- Client use of services for illegal or harmful activities;
- Insolvency or bankruptcy of the Client.
9.3 Post-Termination. Upon termination, ITX will provide a reasonable transition period (up to 30 days) to assist in knowledge transfer and handover of configurations, subject to payment of any outstanding fees. Client data will be returned or securely destroyed per the agreed data handling procedure.
10 Dispute Resolution
In the event of any dispute arising from these Terms or a Service Agreement, the parties agree to the following resolution process:
- Good Faith Negotiation: Both parties will attempt to resolve the dispute through direct negotiation within 30 days of written notice.
- Mediation: If negotiation fails, the parties will submit to non-binding mediation under the auspices of a mutually agreed mediator in the Philippines.
- Arbitration / Litigation: If mediation fails, disputes shall be resolved by the appropriate courts of the Philippines with jurisdiction over the matter.
11 Governing Law
These Terms and any Service Agreement shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles.
Applicable laws include but are not limited to: the Civil Code of the Philippines, the Electronic Commerce Act (RA 8792), the Data Privacy Act of 2012 (RA 10173), the Cybercrime Prevention Act of 2012 (RA 10175), and the National Telecommunications Commission (NTC) regulations.
12 Contact
For questions, concerns, or notices regarding these Terms, please contact:
ITX Network and Data Solution — Legal & Contracts
📧 General Inquiries: solutions@itxph.com
📧 Data & Privacy: privacy@itxph.com
🌐 Website: itxph.com
📍 Jurisdiction: Republic of the Philippines
Notices required under these Terms must be sent in writing to the contact details above and are effective upon confirmed receipt.